Blue screen microsoft

Yes No. Sorry this didn't help. Thanks for your feedback. I understand that you receive Blue Screen error on your computer.

As per the details shared by you, it seems that the crash is caused by ntkrnlmp. However, please let us know:. Which build version of Windows is installed on the computer? Refer Which version of Windows operating system am I running? I would suggest you to refer the troubleshooting steps mentioned in the article Troubleshoot blue screen errors.

If you are unable to boot the computer to Desktop, I would suggest you to try booting the computer into Safe Mode and check if it is still crashing. Refer the article Start your PC in safe mode in Windows Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue.

Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting. To perform a clean boot on the computer refer to the article How to perform a clean boot in Windows.

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting. Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Swipe in from the right edge of the screen, tap Settings , and then tap Change PC settings. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings , and then click Change PC settings.

Tap or click Update and recovery , and then tap or click Windows Update. Tap or click Check now , and then wait while Windows looks for the latest updates for your PC. If Windows finds updates, tap or click Install updates. You might be asked for an admin password or to confirm your choice.

Read and accept the license terms, and then tap or click Finish if the update requires Windows Update will tell you if it successfully installed the updates. If these solutions don't solve the problem, you can get help from Microsoft Support and the Microsoft community.

Microsoft Support offers technical help about different versions of Windows. The Microsoft community pages in the Windows forum offer solutions from other people who have experienced similar problems with their PCs. You can restore Windows back to an earlier point in time, called a restore point. For instructions, see Windows Startup Settings including safe mode. Swipe in from the right edge of the screen, and then tap Search.

If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Enter Control Panel in the search box, and tap or click Control Panel. Enter Recovery in the Control Panel search box, and then tap or click Recovery.